FRAUD MANAGEMENT

Axon Fraud

Compliance-Ready Investigation Platform

A comprehensive fraud case management system that provides end-to-end investigation capabilities with evidence integrity verification, immutable audit trails, and sophisticated organizational access control. Designed for detecting, investigating, and resolving fraudulent activities.

7
Investigation Stages
SHA-256
Evidence Integrity
11
RBAC Roles
100%
Immutable Audit

Built for Legal Compliance & Investigation

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Compliance-Ready

Immutable audit trail with SHA-256 evidence verification for legal requirements. Every action permanently logged and cannot be modified or deleted.

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Intelligent Workflow

7-stage investigation process with automatic SLA monitoring and escalation. Configurable stages per company with auto-deadline calculation.

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Organizational RBAC

11-role responsibility matrix mapping organizational structure to 9 process activities. Clear hierarchy from Fraud User to Administrator.

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Evidence Chain of Custody

Complete tracking from collection to court submission with SHA-256 hash verification. States tracked: Collected β†’ Verified β†’ Submitted β†’ Archived.

7-Stage Fraud Case Lifecycle

Comprehensive workflow from detection to closure with evidence integrity and legal compliance.

1

Detection

Fraud identified and registered with type and source

2

Qualification

Initial verification and investigator assignment

3

Investigation

Evidence collection with chain of custody

4

Analysis

Evidence analysis and summary compilation

5

Decision

Committee or manager decision recording

6

Execution

Implementation of decision and actions

7

Closure

Case finalized and archived

Configuration & Flexibility

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Configurable Workflows

  • 7 standard stages (customizable)
  • Stage customization per company
  • SLA integration with auto-deadlines
  • Automatic escalation rules
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Fraud Classification

  • Types: Internal, External, Cyber, Financial
  • Risk: Low, Medium, High, Critical
  • Auto-calculated risk levels
  • Detection source tracking
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Custom Fields (EAV)

  • 9 field types supported
  • Conditional visibility by fraud type
  • Group-restricted field access
  • No coding required
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Evidence Integrity (SHA-256)

  • Hash computed on upload
  • Verification compares current vs stored
  • Tampering detection alerts
  • Complete chain of custody tracking
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Financial Tracking

  • 4-tier risk levels (€0-€200k+)
  • Suspected vs confirmed fraud amounts
  • Automatic risk escalation
  • Committee review for β‰₯€50k cases
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SLA Management

  • Daily cron monitoring & auto-detection
  • 4 SLA statuses (Not Set to Breached)
  • At-risk alerts at 75% threshold
  • Automatic escalation workflows

Immutable Audit Trail

πŸ’‘ Key Feature: Immutable Audit Trail

Unlike standard case management systems, Axon Fraud Management maintains a legally-compliant audit trail that cannot be modified or deleted. Every action β€” from fraud detection to evidence verification to decision recording β€” is permanently logged with timestamps, user identification, and before/after values.

πŸ“Š Action Tracking

  • Workflow Stage transitions
  • Evidence Add, modify, verify
  • Decision Decision records
  • Suspect Suspect management
  • Data Access Record access logging
  • Escalation Risk escalations

πŸ›‘οΈ Immutability Enforcement

  • Cannot modify after creation
  • Cannot delete audit entries
  • Tracks all significant operations
  • Legal-grade compliance logging
  • Before/after values captured
  • Timestamps & user identification

Responsibility Matrix (RBAC)

11-role responsibility matrix mapping organizational structure to 9 process activities with clear hierarchy: R (Responsible) > A (Accountable) > C (Consulted) > I (Informed)

Code Role Access Type
DCP Compliance Department Process Owner (R)
BU Business Units Operational Front (R/C)
FPO Fraud Protection Officer Central Approver (A)
DRM Risk Management Consultation (C)
DJD Legal Consultation (C)
CD Executive Committee Visibility (I)
Hierarchy: R (Responsible) > A (Accountable) > C (Consulted) > I (Informed)

πŸ“Š 9 Process Activities

  • Fraud prevention measures
  • Fraud detection & reporting
  • Initial evaluation
  • Investigation
  • Authority communication
  • Corrective actions
  • Documentation & archiving
  • Follow-up & reporting
  • Continuous improvement

Evidence Management

πŸ“„ Evidence Types

Document Contracts, statements, reports
Photo / Video / Audio Surveillance, recordings
Digital System logs, emails, data trails
Testimony Witness statements
Financial Bank records, invoices

πŸ”’ SHA-256 Verification

Hash Computed SHA-256 hash generated on upload
Verification Process Compares current hash vs stored hash
Match = βœ“ Integrity confirmed, evidence unaltered
Mismatch = ⚠ Tampering detected, alert triggered

πŸ”— Chain of Custody

Collected
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Verified
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Submitted
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Archived
Tracking Details: Collector, date/time, location tracked at each stage. Complete audit trail maintained for legal compliance and court submission.

Ready to Protect Your Organization from Fraud?

Discover how Axon Fraud Management can provide legally-compliant investigation capabilities with immutable audit trails.