Axon Claims
End-to-End Claims Processing Platform
A comprehensive claims management system that provides end-to-end processing capabilities with document verification, audit trails, and sophisticated workflow management. Designed for efficient handling of claims, requests, and compensation processes across any business domain.
Built for Efficiency & Compliance
Compliance-Ready
Complete audit trail with document verification for regulatory requirements. Every action permanently logged with timestamps and user identification.
Intelligent Workflow
7-stage claims process with automatic SLA monitoring and escalation. Configurable stages per company with auto-deadline calculation.
Organizational RBAC
Role-based access control mapping organizational structure to activities. Six roles from Claims Officer to Director with clear responsibility hierarchy.
Financial Tracking
Claimed vs approved amounts with automatic threshold alerts. Four approval levels based on claim value from €0 to €100,000+.
7-Stage Claims Lifecycle
Streamlined workflow from registration to closure with built-in validation and compliance checks.
Registration
Claim intake and logging with type and requester info
Assessment
Initial review and eligibility verification
Investigation
Detailed verification and document collection
Valuation
Value assessment and amount determination
Approval
Management decision and approval recording
Payment
Disbursement and payment authorization
Closure
Final claim archiving and closure
Configuration & Flexibility
Configurable Workflows
- 7 standard stages (customizable)
- Stage customization per company
- SLA integration with auto-deadlines
- Automatic escalation rules
Claims Classification
- Types: Service, Product, Financial, Internal
- Priority: Low, Medium, High, Urgent
- Auto-calculated priority levels
- Source channel tracking
Custom Fields (EAV)
- 9 field types supported
- Conditional visibility by claim type
- Group-restricted field access
- No coding required
Document Management
- Hash verification on upload
- Version tracking maintained
- Authenticity verification
- Expiry date monitoring
Financial Tracking
- 4-tier approval hierarchy (€0-€100k+)
- Claimed vs approved amounts
- Automatic threshold alerts
- Payment disbursement tracking
SLA Management
- Daily monitoring & auto-detection
- 4 SLA statuses (Not Set to Breached)
- At-risk alerts at 75% deadline
- Automatic escalation workflows
Responsibility Matrix (RBAC)
Role-based access control mapping organizational structure to claims process activities.
| Code | Role | Typical Access |
|---|---|---|
| CLO | Claims Officer | Data Entry (R) |
| ANA | Claims Analyst | Assessment (R/C) |
| MGR | Claims Manager | Approval (A) |
| FIN | Finance | Payment (R) |
| LEG | Legal | Consultation (C) |
| DIR | Director | Oversight (I) |
Audit Trail & Reporting
Action Tracking
- Workflow Stage transitions
- Document Upload, review, approve
- Decision Approval/rejection records
- Payment Disbursement tracking
- Communication Requester correspondence
- Adjustment Amount modifications
Reporting Features
- Claims volume by type/period
- Average processing time
- Approval rate analytics
- Payment disbursement reports
- SLA compliance metrics
- Analyst workload analysis
💡 Complete Audit Trail
Axon Claims Management maintains a comprehensive audit trail for regulatory compliance. Every action — from claim registration to document upload to decision recording — is permanently logged with timestamps, user identification, and status changes for full traceability.
Ready to Transform Your Claims Management?
Discover how Axon Claims can streamline your claims processing with complete audit trails and intelligent workflows.